We haven't had any problems with the machinery but there are still some minor issues with the delivery system. They’re acronyms, meaning they’re made up of the first letters of phrases or words. I regret to inform you that due to a mistake on our computer system, your credit card account with ourselves has been cancelled. Subject Line Says a Lot. Then show them the infographic discussing basic rules of email writing etiquette, see what you have already mentioned. She has experience of writing these types of reports. Also, at the end of our last meeting I asked for a copy of the latest Project Report. I apologise for any inconvenience this may cause. I believe that I am entitled to an explanation why Peter Taylor has not answered my email, and is refusing to replace the components. Oh no! Making the form quicker to complete. As I said before, overall I think the application is very good. If you are replying to a client’s inquiry, you should begin with a line of thanks. Are you sure that the person you are writing to can help you? Although, I appreciate that you are all very busy. This blog post is available as a convenient and portable PDF that you If we don't train the staff how to sell, the chances of meeting the sales targets for the call centre are extremely low. Unfortunately, we have still not received it. The meeting will take place next Thursday at 2pm in meeting room 3 in the Corley Building in Leeds. Can you forward it to me? Well, you can! I would be happy to forward to you a copy of the project plan and the estimated costs. There are many different reasons why you have to write an email for work (e.g. a work colleague) some feedback on something they have asked you to look at. As I said in the invitation I sent you, in the meeting we're going to be looking at the problems we've had with the loss of customer data. Being specific adds to the clarity of the email. We can then monitor their performance when they return to see if the course has lead to a significant improvement in their sales conversion. It can easily adapted to invite groups of people. In addition, there is also some indications that it could have been stolen. And I admit that the three day training course is not cheap. BUSINESS ENGLISH . I appreciate that you're very busy at the moment. Allow me to apologise for any inconvenience this may cause. Please find attached a copy of the report at the end of the email. Just asking that question will help focus your email. For example, if you try to make every email you send seem urgent, then none of them will really seem urgent. You’ve made arrangements and now you have to change them. Have you ever seen “ASAP” “BTW,” or “FYI” in emails? Maybe even more importantly, how can you make sure your emails get read? The decision of … Buy paid business email, Free domain name. Further to your email of the 17th December 2009 regarding your order (ref no. Then you’ll love FluentU. The presentations are going to be performed by world-renowned experts in the field (for example Dr Josh Bartlett from MIT and Mrs Jennifer Woods from Clean Future inc.) and will consider future advances in the technology of renewable technology. I think we should discuss this subject at the next project update meeting. I just think with some minor changes, it could be even better. Here’s how you can do that: If someone has sent you an email and you write back, you can use one of these phrases at the beginning: What else can be in your reply? There are a few things which I think could be improved: I'm not sure that it's necessary to have so many input fields for the information. I know that you are very good at creating slides on PowerPoint (your slides always look very professional). Please accept my apologises for not receiving a copy of the updated project report earlier. Here are some tips and examples of language you can use for some of the most common situations. It's a very common software issue and we just need time to correct the code. To be honest, we still don't know the full extent. With regards to your request to extend the period of post-installation support from 6 months to 12 months. It's a beautiful place and the people are very friendly. I apologise on behalf of our company for this situation happening. Could you also please confirm whether the post-installation support covers the equipment 24 hours a day? Tracy Bowens is a TEFL Certified Trainer and a Visiting Professor at DeVry University in Orlando, Florida. Would you object if we postponed the meeting to next week? I wish other applications were so easy to learn. In particular, we would like to have confirmation if the cost of parts and labour are included in the package? It helps set your email’s tone. If you liked this post, something tells me that you'll love FluentU, the best way to learn English with real-world videos. I still haven't received one. Thanks a lot for sending me a copy of the report. However, as technology is constantly on update, our messages can immediately and can right away be received by our intended recipients. Who wouldn’t want to hear that? You would use this formal type of email when you want to complain to somebody (normally at another company or department) about something you think they or their company or department is responsible for. This is a quick, free online Business English test. 5. And that's the reason why we felt that your attendance was necessary. English for emails Do you need to write emails in English at work? I'd also appreciate if you could explain what the current issues with the delivery system are? The second is also formal, but it is used to tell a company that they have not won a contract they made a bid for. Improve the vocabulary you use in your emails, Click to see a list of words and phrases to make all your writing sound more professional. I can confirm that no decision has yet been taken and will not be until next month. Often, they’re made up of the first letters of words in a particular phrase. Do you have trouble with English during business video calls? We're holding a meeting on the current problems with the computer systems and I'd appreciate it if you could come. Not very professional customer service. var type = 7; Eric Banner You would use this formal type of email when you want to strongly (but politely) disagree about something that a person has said to you by email. They have a format. 30+ Best Ways to Sign Off Your Email (To Be More Memorable) Laura Spencer. I don’t think so. I hope that everything's going well over there? Here are useful phrases you can use to make your request: Note that the word “please” can keep your request from sounding like an order. The event will be held at the Randalls Conference Centre in Leeds between 3pm and 8pm on the 12 April 2017. I appreciate that it's very late to tell you that I can't help you and I can only apologise for that. Offered by Georgia Institute of Technology. To answer your question about the post-installation support package we offer, I can confirm that it includes both remote and call-out site support 24 hours a day, 365 days a year. You’ll find hundreds of videos in the “Business” section of FluentU’s English library—and we’re adding new ones all the time. Common closings include: You may have received emails with closings like these: These closings help create a closer relationship when you already know your reader. I appreciate that money is a concern. I would like to take this opportunity to thank you for showing myself and my colleague around your factory on Monday. Thank you for submitting a bid for the re-design of our website. If you could reconsider attending the meeting, we'd all appreciate it. Well, you might have to send attachments. That includes all materials, food and drinks, and room hire. We went to Portugal two years ago. Kara Blackburn, a lecturer at MIT Sloan School of Management, said this about email writing: “Start by asking yourself what you want the person to do as a result of this email.”. I've nearly finished it and I think it sounds ok. The lesson warms up with a vocabulary exercise in which the students study some common terms for describing emails and email features, e.g. Every spoken word is subtitled, complete with an in-context definition, image and multiple example sentences. How many business emails do you write in a day? In fact, the original offers we received for the project were around $750,000. to ask for something, to say you can't go to something, to complain about something etc...), and for each the email that you send is different in some way (in its structure, what you say and in the vocabulary you use). Although I think experienced staff will find it easy to complete the form with customers' information on the application, new staff may struggle. It's run by APC Sales Training. Finishing an email: We normally write a comma after the closing phrase. PR Manager As is normal, I spoke to your Customer Service Manager, Peter Taylor on this matter. I wish to draw your attention to an issue we have with a recent order from yourselves (ref no. It took me nearly 10 minutes to complete the form for each new customer. No matter what we do, until they learn how to do this, sales conversions are going to continue to remain low. Here are some sentence openings you can write to tell bad news as nicely as possible: Complaining can be tough. When you reach out by email to someone you don’t know and they write back, the polite thing to do is thank them for their time. There are about 12 slides for the presentation. There are times, however, when you might not have all of the necessary information available. Does your subject line explain what’s in the email? Could you please confirm if this is adequate? Greet the person you’re writing to. And confirm when you expect them to be resolved. How to Watch “The Office” and Learn Useful Business English Phrases, A salutation (a word or phrase like “Gentlemen,” “Dear Sir,” “Dear Madam” or “To Whom it May Concern” that is used to begin a letter), “Dear Sir or Madam” (if you don’t know the name of the person reading the email), “I look forward to hearing from you.” (formal), “Looking forward to hearing from you.” (less formal), “Do not hesitate to contact me if you need any assistance.” (formal), “Let me know if you need anything else.” (informal), “We hope you are happy/satisfied with this.”, “Let me/us know if you need anything else.”, “This is to let you know that I’ve had to put off/postpone…”, “I’m afraid I can’t make/manage Wednesday. A good opening sentence tells the reader what the email is about. After conducting an extensive investigation into the issue, through monitoring incoming customer calls into the call centre and performing interviews with staff, I have created a report (a copy of which is attached at the bottom of the email). It would have been an excellent opportunity to have all the relevant areas together to see how we can quickly deal with this problem and limit the consequences. It shouldn't take longer than an hour to do it. Since the beginning of this year, the performance of the department is now partly based on how many sales are generated. The worksheet then presents a variety of words and expressions that can be written in formal or informal style. We start a new line to write our name at the end. It was both a very informative and productive visit for both myself and my colleague. First of all, let me apologise for the late delivery. Probably so. Who doesn’t want to hear good news? In addition, at the end of our last meeting we requested a copy of the latest project update report. Let me know as soon as possible if you can attend. If you’re writing to reply to an inquiry (a request for information) you need to use the first sentence to let your reader know this is what you’re doing. Hi [name], Thank you for showing interest in [your product/service]. This covers remote monitoring, a service every 3 months, service engineer visits and the cost of all parts and labour. How to End a Business Email With a Professional Closing. And what is actually included in the support? No matter what we have done to improve sales rate (increasing commissions per sale, punishing staff who don't try to promote etc...), they have not increased. You would be more than welcome to contact us again when our current contract is up for renewal. Unfortunately, we are currently not in need of replacing our existing photocopiers. I can confirm that Peter has been on sick leave for the whole of this week. Your email subject lines should definitely be useful and ultra-specific. Continuous emails flow out of her computer daily. Further to our conversation yesterday about the sales training course for the members of my staff, please find below the proposal that I would like you to consider: As you are aware, all staff in the customer services department are now expected to promote our company's products and services when speaking to existing customers by phone. Everything is going well at the moment. Now it’s time to see if you’ve written a good email. If it does, we can talk about enrolling the rest of the customer service assistants in the call centre on to the course. We may have lost the data for 1,000 customers or 500,000. This covers remote monitoring, a service every 3 months, service engineer visits and the cost of all parts and labour. All you have to do is tap or click on one of the words in those subtitles to get more information. The language you use in each part adds to the email’s … Email Sample: You work for the finance department of a company. We hate SPAM and promise to keep your email address safe, Sign up for our weekly blog newsletter for a chance to win a free FluentU Plus subscription (value $240), Get regular language learning tips, resources and updates, starting with the "Complete Guide to Foreign Language Immersion" e-book. This is me, Chris Clayton, the owner and main writer for Blair English. a conference etc...) organised by your company. If you have any questions, do not hesitate to contact me by mobile on 07995 348236. If you have any questions, please don't hesitate to contact me by either email or phone (07930 522356). We need this information as soon as possible. Unfortunately, due to a prior commitment that I am unable to change, I will not be able to attend the meeting. I'm writing a presentation on 'changes in modern marketing' to give at the international marketing conference next week. I'm sorry for the short notice, but I just found out this morning. Oh my! Email English Based on hundreds of real emails, Email English deals systematically with the key language necessary for constructing effective and convincing emails in English. It may seem odd to address a stranger on the Internet as Dear, … FluentU takes real-world videos—like inspiring talks, movie trailers, news and more—and turns them into personalized and fun English learning lessons. All you have to do is follow these simple rules. Start with the Talking Points to see how often your students exchange business emails, who they write to, and whether there are certain things they pay special attention to when writing a business email.